Final answer:
When the HIM department's error rate is high, corrective action should be taken to identify issues and improve accuracy. This can include additional training, process improvements, and possibly re-auditing if initial steps don't yield the expected outcomes. Ongoing monitoring of error rates is crucial for sustained improvement.
Step-by-step explanation:
When the Health Information Management (HIM) department's error or accuracy rate is too high based on policy, the appropriate response is corrective action. This response is proactive and aims to address the underlying issues causing the high error rates. Initially, it is necessary to identify the specific errors and the reasons behind them. This could involve analyzing workflows, system usage, and staff training protocols. Once the root causes have been identified, a plan to improve accuracy should be developed and implemented. This plan may include additional training for staff, updates to the software or systems used, process improvements, or other targeted interventions. In some cases, if the error rate does not decrease after these initial steps, re-auditing the problem area may be necessary to ensure that the implemented changes are working effectively. It's also important to frequently monitor the error rates after implementing corrections to ensure that the desired improvements are being maintained over time.