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A nurse manager attempts to resolve conflict on the unit between staff members by bringing all sides to the table to have a discussion. What type of conflict management strategy is being displayed?

1. Accommodating
2. Competing
3. Avoidance
4. Collaborating

User Levi H
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Final answer:

The conflict management strategy being used by a nurse manager who brings staff together to discuss and resolve issues is collaborating. This strategy focuses on mutual respect, understanding, and collective problem-solving, aiming to find a solution that satisfies everyone involved.

Step-by-step explanation:

When a nurse manager brings all sides to the table for a discussion in an attempt to resolve conflicts between staff members, the type of conflict management strategy being displayed is collaborating. This approach involves an open dialogue where each party has the opportunity to express themselves, listen, and work collectively towards a solution that satisfies everyone's interests. Rather than accommodating, competing, or avoiding, collaborating emphasizes understanding each other's perspectives, mutual respect, and joint problem-solving.

Effective conflict management and resolution are vital in maintaining a functional and positive work environment, especially in high-stress areas like healthcare settings. The process requires good communication skills, where participants ask open-ended questions, restate others' positions to avoid misunderstandings, and focus on resolving the issue at hand while maintaining a respectful and understanding attitude towards all involved.

Unresolved conflicts can lead to stress, reduced team morale, and decreased productivity. Hence, employing collaboration as a conflict management strategy can be a powerful tool for building a cohesive team and promoting a harmonious workplace, essential for providing quality patient care.

User Wolfgang Rolke
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