Final answer:
To avoid conflict becoming interpersonal, one should avoid blame, engage in calm and respectful dialogue, and focus on solving the problem. If unresolved, consulting a supervisor or HR may be necessary.
Step-by-step explanation:
When dealing with conflict between parties, it is recommended that one avoid blame in order to prevent the conflict from becoming interpersonal. This approach emphasizes maintaining a respectful dialogue, focusing on problem-solving, and fostering a constructive environment where all parties feel heard and supported. To manage conflicts effectively, it is helpful to:
- Choose your words carefully so as not to inflame the situation.
- Stay as calm as possible and listen to the other side's perspective.
- Remain open and respectful, avoiding suggestions that you're right and the other person is wrong.
- Ask open-ended questions to understand the other person's position better.
- Restate what you heard the person say to avoid misunderstandings and affirm the conversation.
- Focus on solving the problem, not on assigning blame.
In cases where the conflict remains unresolved, speaking with a supervisor or HR department may be the next appropriate step. Remember, effective conflict resolution is essential to reducing stress, preserving team morale, and maintaining productivity in the workplace.