Final answer:
Tactical civility requires officers to avoid arrogance, emphasizing the importance of empathy, compassion, and patience to defuse conflicts and communicate effectively.The correct answer is option C.
Step-by-step explanation:
Tactical civility, as taught by the Verbal Judo Institute, stresses that officers cannot afford to show arrogance.
Civility tactics involve treating individuals with respect, demonstrating empathy, compassion, and patience in interactions.
The goal is to defuse conflict and communicate effectively, which cannot be achieved if an officer displays arrogance.
Arrogance can escalate situations and hinder the resolution process, while the other options, such as empathy and patience, are crucial components of effective communication and conflict resolution.The correct answer is option C.