Question

FedEx stipulates specific employee behaviors including how a driver dresses to how keys are held when approaching a customer's door. This is an example of a

A) program.
B) budget.
C) procedure.
D) policy.
E) control.

Answer 1

FedEx stipulates specific employee behaviors, such as driver attire and customer interaction approach, as part of its policy. Option d.

Step-by-step explanation:

This is an example of a policy within the FedEx organization. A policy is a set of guidelines or rules that dictate specific behaviors or actions to be followed within a company.

In this case, FedEx has specific policies regarding employee behavior, such as how drivers dress and how they approach a customer's door. These policies help to maintain consistency and professionalism in customer interactions.

By establishing policies like these, FedEx can ensure that their employees represent the company in a certain way, enhancing their brand image and providing a consistent experience for customers.