Final answer:
The customers of HR are the employees within the organization, and HR aims to provide exceptional customer service to this internal clientele. Delivering such service can enhance job satisfaction and professional opportunities. Moreover, HR indirectly serves the interests of shareholders and stakeholders by keeping employees engaged and content.
Thus the corret opction is:c
Step-by-step explanation:
In the context of an organization's human resource division, the correct statement about HR's "customers" is that C. The customers of HR are the employees within the organization.
Human Resources primarily serves the employees of a company, functioning as an internal support system.
The division is responsible for a variety of functions, including recruitment, training and development, employee relations, compensation and benefits, and ensuring compliance with labor laws and regulations.
Viewing your manager as a crucial internal customer means providing exceptional customer service to meet their needs, such as being professional and resourceful.
This approach can lead to positive feedback, opportunities for career advancement, and increased job satisfaction.
On a broader scope, organizations have moral responsibilities to various stakeholders including shareholders, employees, customers, and the community, indicating that while the HR's primary customer is the employee, they also indirectly serve broader interests of shareholders and stakeholders by maintaining a productive and satisfied workforce.