Final answer:
Total Quality Management (TQM) aims to improve operations throughout the value chain and deliver products and services that exceed customer expectations. TQM focuses on continuous improvement and quality control.
Step-by-step explanation:
Total Quality Management (TQM) aims to improve operations throughout the value chain and deliver products and services that exceed customer expectations.
TQM is a management approach that focuses on continuous improvement and quality control in all aspects of a business. By closely monitoring processes, reducing waste, and involving employees in decision-making, organizations can achieve higher levels of customer satisfaction and loyalty.
Some companies known for implementing TQM successfully include Toyota, General Electric, and Motorola.
TQM is an approach to long-term success through customer satisfaction and involves all members of an organization in improving processes, products, services, and the culture in which they work.
Therefore, A) Total Quality Management is correct option.