Question

In the context of customer benefit packages, _______ are those that are not essential to the primary service but enhance it.

A. Core services
B. Essential services
C. Peripheral services
D. Basic services

Answer 1

In the context of customer benefit packages, Peripheral services are those that are not essential to the primary service but enhance it. So the correct option is A. Peripheral services

Step-by-step explanation:

In the realm of customer benefit packages, peripheral services refer to those elements that are not essential to the primary service but serve to enhance it. These are additional features or offerings that go beyond the core service, adding value and improving the overall customer experience. Examples of peripheral services might include extended warranties, complimentary training sessions, or special packaging. Unlike core services, which are fundamental to the primary offering, peripheral services are supplementary and contribute to customer satisfaction and loyalty.

When designing customer benefit packages, businesses often strategically incorporate peripheral services to differentiate themselves from competitors and create a more compelling value proposition. These additional offerings can play a crucial role in attracting and retaining customers, as they enhance the overall perceived value of the product or service.

By understanding customer preferences and incorporating relevant peripheral services, companies can tailor their packages to meet the diverse needs and expectations of their target audience, fostering stronger customer relationships and increasing market competitiveness.

In summary, peripheral services play a vital role in shaping customer benefit packages by providing non-essential but value-added elements that contribute to customer satisfaction and overall perceived value. These offerings go beyond the core service, creating a more comprehensive and attractive offering for customers. So the correct option is A. Peripheral services

Answer 2

In the context of customer benefit packages, C. Peripheral services are those that are not essential to the primary service but enhance it.

C. Peripheral services

Step-by-step explanation:

In the context of customer benefit packages, peripheral services(C) are those that are not essential to the primary service but enhance it. These services complement the core offering, providing additional value and improving the overall customer experience. Unlike core services, which are indispensable, peripheral services are supplementary elements that contribute to customer satisfaction without being fundamental to the primary service.

Customer benefit packages typically consist of core services, which form the essential and primary offering. These core services meet the basic needs and expectations of customers. In contrast, peripheral services, represented by option C, go beyond the essentials and add extra features or conveniences that enhance the overall value proposition. For example, in the hospitality industry, complimentary Wi-Fi, parking facilities, or room upgrades are considered peripheral services that augment the core accommodation service.

Understanding the distinction between core and peripheral services is crucial for businesses aiming to tailor their offerings to customer preferences. By strategically incorporating peripheral services, companies can differentiate themselves in the market and create a more compelling value proposition. This approach not only attracts customers but also fosters loyalty by exceeding expectations and delivering an enhanced overall experience.