Question

What startup business of the 1960s used flatter organizational structure, improved customer service, and more flexibility to knock Sears out of its role of world's largest retailer?

a. K-Mart
b. Woolco
c. Wal-Mart
d. Target

Answer 1

Wal-Mart used a flatter organizational structure, improved customer service, and more flexibility to become the world's largest retailer, surpassing Sears.

Step-by-step explanation:

The startup business of the 1960s that used a flatter organizational structure, improved customer service, and more flexibility to knock Sears out of its role as the world's largest retailer was c. Wal-Mart. Wal-Mart, founded by Sam Walton in 1962, implemented innovative strategies that allowed it to grow rapidly and compete with established retailers like Sears. Its decentralized management structure, focus on customer service, and ability to adapt to changing market demands positioned Wal-Mart as a formidable competitor, ultimately surpassing Sears in size and influence.