Final answer:
Borders did not earn above-average returns, did not achieve strategic competitiveness, and did not use the strategic management process effectively, so the answer is that all of the provided options are correct.
Step-by-step explanation:
According to the opening case from Chapter 1 of the referenced text, Borders was a company that did not manage to recover from the 2008-2009 economic recession. The details given suggest that Borders did not achieve strategic competitiveness, did not earn above-average returns, and did not effectively use the strategic management process. Therefore, the correct answer to the question - which statement is not true about Borders according to Chapter 1 Opening Case - would be d. all of these answers are correct.