Final answer:
When inappropriate behavior of staff is discovered, it is important to choose words carefully, stay calm and listen to the other side, avoid blaming, seek help if necessary, prevent and eradicate problems, and recognize and report misconduct.
Step-by-step explanation:
When inappropriate behavior of staff is discovered, there are several options to intervene:
- Choose words carefully: Use non-inflammatory language to avoid escalating the situation.
- Stay calm and listen: Remain open and respectful by listening to the other person's side of the story.
- Avoid blame: Focus on solving the problem rather than blaming the other person.
- Seek help if necessary: If the conflict cannot be resolved, speak with a supervisor or HR department.
- Prevent and eradicate problems: The best approach is to prevent or quickly address misconduct in the workplace.
- Recognize and report misconduct: Bureaucracies should encourage insiders to report mismanagement or criminal behavior, even though it may come with personal costs.