Final answer:
The most inappropriate comment Susan could make to Cassandra in the perfume department would be Option 4, which expresses a negative and disrespectful opinion. Perfume selection is personal and should be handled with sensitivity, acknowledging the complexity of perfume composition.
Step-by-step explanation:
The wrong thing to say about a perfume is Option 4: This perfume is terrible; you should definitely choose a different one. When working with customers, it's important to provide friendly and helpful assistance. Option 1: That fragrance is an excellent choice; it complements your style, Option 2: I'm not sure that scent suits you; have you considered something else?, and Option 3: How does the perfume make you feel? Scents are very personal, are all appropriate responses that consider the customer's preferences and feelings while providing guidance and support.
In the scenario provided, Susan is working in the perfume department with a customer named Cassandra. The most inappropriate thing to say to a customer after they have tried a perfume would be Option 4: 'This perfume is terrible; you should definitely choose a different one.' This option is not only unprofessional but also dismissive of the customer's personal preferences and could be offensive. Instead, recommending perfumes should be done tactfully and respectfully.
Perfume composition involves a delicate balance of top, middle, and base notes that evolve over time. The top notes are the initial scent, which give the first impression, followed by the middle notes or the heart of the perfume, and then the base notes that provide depth. It is crucial to understand these layers, as scents are deeply personal and can evoke different emotions and memories for each individual. Thus, when assisting customers like Cassandra, it's important to guide their choice by asking how the perfume makes them feel, as per Option 3, rather than imposing one's own opinion.