Question

A computer store has a sign that says, No food or drinks. A customer comes in with a small child eating ice cream. Which of these should be the sales associate's best response?

Option 1: Ignore the situation.
Option 2: Politely ask the customer to leave.
Option 3: Offer a designated eating area.
Option 4: Gently remind the customer of the store policy.

Answer 1

The sales associate should choose Option 4: Gently remind the customer of the store policy. This maintains professionalism, respects the customer, and upholds the store's rules without confrontation.

Step-by-step explanation:

The best response for the sales associate in the scenario provided would be Option 4: Gently remind the customer of the store policy. This approach respects the customer and maintains a friendly atmosphere while upholding the store's rules. If the reminder is delivered in a courteous and professional manner, the customer is more likely to comply without feeling embarrassed or offended. A constructive way to handle this could draw upon personal experience, such as the efficient resolution of customer complaints in a restaurant setting by listening and implementing simple yet effective solutions like floor markings. Similarly, the associate's demeanor should demonstrate excellent customer service by being attentive, respectful, and helpful while addressing the issue. This aligns with workplace expectations such as returning promptly from breaks, respecting authority, and showing commitment to the company's policies and goals.