Final answer:
The correct action when facing a technical question about a product you're unfamiliar with is to offer to find the information and follow up promptly, which demonstrates good customer service and responsibility.
Step-by-step explanation:
If a customer calls with technical questions about a product that you are not completely familiar with, the professional and responsible action is to offer to find the information and get back to them promptly. Guessing answers may lead to providing incorrect information, which can result in a loss of credibility and customer trust.
Transferring the call to another department could be an option if the other department is more knowledgeable about the technical aspects of the product. However, if that's not feasible or the other department is unavailable, taking the initiative to obtain the correct information demonstrates excellent customer service skills and responsibility.
It's also important to remember that by providing your contact information, you exhibit your commitment to resolving their query, enhancing the overall customer experience and potentially building a lasting customer relationship.