Final answer:
The correct answer is 'measurable', meaning the new management established quantifiable standards for cleanliness and stocking of restrooms.
Step-by-step explanation:
The correct answer is c) Measurable.
Measurable customer-defined standards are specific and can be quantified or objectively evaluated. In this case, the new management of the Falcons football team set clean and well-stocked restrooms as one of its measurable customer-defined standards after surveying former season ticket holders. This means that the team can establish specific cleanliness and stocking criteria for the restrooms and objectively measure whether those standards are being met.
The new management of the Falcons football team set clean and well-stocked restrooms as one of its measurable customer-defined standards after surveying former season ticket holders. This is because these standards can be assessed by whether restrooms are supplied with necessary items and maintained in a clean state, both of which are quantifiable. Having measurable standards allows an organization to objectively determine whether they are meeting the expectations set forth by their customers.