Final answer:
The most appropriate response to a customer asking for a deadline you're not aware of is to politely inform them you will find out and follow up with the correct information, emphasizing good customer service and professionalism. The right answer is option 4
Step-by-step explanation:
When a customer asks for the deadline to file a permit application and you do not know the answer, the best course of action is Option 4: Politely inform the customer that you are unsure but will find out for them. It is imperative to maintain a professional demeanor, showing both resourcefulness and a commitment to providing accurate information. Telling the customer to check the company website or directing them to another department without assistance might reflect poorly on customer service standards and could lead to dissatisfaction.
It's also beneficial to mark your calendar to remind you to follow up with a phone call or another form of communication to ensure that the customer receives the information they need. Supervisors often recommend planning work in advance, which can be seen in instructions for scheduling tasks and preparing for assignments to avoid last-minute rushes that compromise the quality of outcomes.