Question

Misty is selling a new washer-dryer combo to a customer. The customer wants the new set installed at his home, but the store does not offer installation services. What would Misty's best response be?

Option 1: Inform the customer that installation services are not available and end the discussion.
Option 2: Offer to provide a list of recommended third-party installation services.
Option 3: Convince the customer to buy a different product that includes installation.
Option 4: Apologize for the inconvenience and provide guidance on self-installation.

Answer 1

Misty's best response to help the customer who requires installation services for a washer-dryer is to offer a list of recommended third-party installers and provide guidance on selecting a reliable service, which would reassure the customer.

Step-by-step explanation:

The best response Misty can offer to reassure the customer who requires installation services would be Option 2: Offer to provide a list of recommended third-party installation services. This approach shows that Misty acknowledges the customer's needs and provides a helpful solution despite the store's limitations. Additionally, to further reassure the buyer, Misty could explain any guarantees or return policies that might apply to the washer-dryer combo to ensure that the customer feels supported in their purchase decision. Furthermore, Misty might provide guidance on what to look for in a good installation service, such as licensure, insurance, and customer reviews, which helps the customer make a more informed choice.