Question

Even if your company's return policy restricts what you can do for the customer, you should...

Option 1: Enforce the policy strictly, regardless of circumstances.
Option 2: Find creative ways to accommodate the customer within policy limits.
Option 3: Ignore the customer's concerns.
Option 4: Blame the customer for the issue.

Answer 1

When faced with a restrictive return policy, it is important to prioritize customer satisfaction and problem resolution by finding creative ways to accommodate the customer within policy limits.

Step-by-step explanation:

When confronted with a customer issue and a restrictive return policy, it is important to choose options that prioritize customer satisfaction and problem resolution. Option 1, enforcing the policy strictly regardless of circumstances, may lead to dissatisfied customers and damage the company's reputation. Option 2, finding creative ways to accommodate the customer within policy limits, is a better approach as it shows a willingness to work with the customer to find a solution. Ignoring the customer's concerns (option 3) or blaming the customer for the issue (option 4) are not professional or effective ways to handle customer complaints.