Final answer:
Businesses may face customer loyalty issues due to technological failures impacting services, difficulties in retaining modern workforce demographics, cybersecurity threats leading to identity theft, and the struggle to maintain a strong reputation for quality and dependability.
Step-by-step explanation:
Businesses might encounter loyalty issues related to customer relationship management due to various factors. A failure in devices such as phones or computers can impact customer service and revenues, which may subsequently affect customer loyalty. Additionally, societal shifts mean that recruiting and retaining employees, especially millennials and Generation X, who often lack inherent loyalty to a company, requires efforts to make work meaningful and provide frequent rewards and feedback.Furthermore, identity theft and data breaches, such as those that have occurred at major retailers and financial institutions, can significantly undermine customer trust in businesses. Finally, businesses that fail to establish and maintain a good reputation may find it challenging to keep repeat customers and get recommendations, which serve as testimony to the quality and dependability of their products and services.