Final answer:
The factors affecting customer-service practices in hospitality and tourism include economic trends, technological advancements, and employee training.
Step-by-step explanation:
The factors affecting customer-service practices in hospitality and tourism include economic trends, technological advancements, and employee training.
Economic trends play a significant role in customer-service practices as they can affect the overall demand for hospitality and tourism services. For example, during an economic recession, people may cut back on travel, affecting the demand for customer-service in the industry.
Technological advancements also impact customer-service practices in hospitality and tourism. With the rise of online booking systems and mobile apps, customers now have higher expectations for convenience and efficiency in their interactions with service providers.
Employee training is another crucial factor in customer-service practices. Well-trained staff can provide excellent service, handle customer complaints, and create positive experiences for guests.
Therefore, all of the above options are factors that affect customer-service practices in hospitality and tourism.