Final answer:
The incorrect scenario is using technical jargon without explanation. Gaining trust involves clear communication, acknowledging mistakes, and personalized service. For anyone selling goods or labor, providing transparent, detailed information and being open to questions can bridge gaps caused by imperfect information.
Step-by-step explanation:
The scenario that is NOT a good example if a customer service representative wanted to gain trust with customers is d) Using technical jargon to showcase expertise without explanation. To gain a customer's trust, a representative should provide clear, understandable information rather than using overly complex terms that might confuse the customer. Instead of technical jargon, representatives should focus on providing accurate and timely information, acknowledging mistakes and taking responsibility, and offering personalized assistance.
To reassure a possible buyer who is faced with imperfect information, a seller of goods might provide detailed product descriptions, showcase customer reviews, offer guarantees or warranties, and make themselves available for questions or additional information. Similarly, a seller of labor, like someone looking for a job, could reassure a possible employer by sharing references, demonstrating a track record of success, and offering to complete a sample project or task.