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How should a salesperson respond when a customer wants a band change for a watch they like?

a) Offer no alternatives.
b) Agree to the change without showing options.
c) Show different band options and assist in choosing one.
d) Discourage band changes to promote the current watch.

User Dknaack
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1 Answer

5 votes

Final answer:

A salesperson should show different band options and assist in choosing one when a customer wants a band change for a watch they like.

Step-by-step explanation:

When a customer wants a band change for a watch they like, the appropriate response for a salesperson would be to show different band options and assist in choosing one (c).

By offering various band options and helping the customer in making a decision, the salesperson is providing a personalized experience and showing a willingness to accommodate the customer's preferences. This approach can lead to customer satisfaction and potentially increase sales.

On the other hand, options a, b, and d are not the optimal responses because they limit the customer's choices, do not provide adequate assistance, or discourage a potential sale.

User Andrey Izotov
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8.3k points