Question

When working with customers with disabilities, what action should an employee prioritize?

a) Rush through interactions to avoid inconveniencing other customers.
b) Ignore their specific needs to maintain efficiency.
c) Take your time, be patient, and accommodate their needs.
d) Prioritize speed over ensuring customer comfort.

Answer 1

Employees should be patient and accommodating when serving customers with disabilities. Sidewalk ramps and Braille signs are examples of accessibility forms and accommodations mandated by the ADA.

Step-by-step explanation:

When working with customers with disabilities, an employee should prioritize action (c): Take your time, be patient, and accommodate their needs. It's crucial to provide an inclusive and respectful customer service experience, which may require additional time or resources to ensure that the person with a disability feels valued and supported during their interaction with the business or service.

Regarding sidewalk ramps and Braille signs, the correct answer is (d): Both b and c. These are both forms of accessibility for people with disabilities and accommodations required by the Americans with Disabilities Act (ADA). The ADA mandates such accommodations to ensure individuals with disabilities can participate fully in society, without unnecessary barriers to access.