Question

A customer comes in to return an item without a price tag attached 1 month from the date on the receipt The return policy states the price tag must still be attached to the item and the customer has 10 days to return an item.

A) Accept the return regardless of what the return policy states.
B) Tell the customer they should have returned in 3 weeks ago.
C) Let them know you can't accept the return but you can make an exchange.
D) Don't give them their cash but give them a store credit.

Answer 1

The correct option in this situation is to let the customer know that you cannot accept the return but you can offer an exchange or store credit. The correct option in this situation would be C).

Step-by-step explanation:

The correct option in this situation would be C) Let them know you can't accept the return but you can make an exchange.

According to the return policy, the customer has 10 days to return an item and the price tag must still be attached. However, in this case, the customer is returning the item 1 month after the date on the receipt and without the price tag. This violates the return policy, so the store cannot accept the return.

However, instead of offering a cash refund, the store can make an exchange or give the customer store credit, as mentioned in option C. This would allow the customer to choose a different item of equal or lesser value.