Question

A customer approaches the service desk with a toy fire truck. She says she bought for her son a month ago and that the lights on the truck do not work. Which of these should the associate say FIRST?

Answer 1

The associate should first empathize with the customer's situation about the toy fire truck's lights and express a willingness to resolve the issue.

Step-by-step explanation:

When a customer approaches the service desk with an issue about a toy fire truck's light not working, the associate should first show empathy and acknowledge the customer's inconvenience. A suitable response could be, "I'm sorry to hear that the lights on your son's fire truck are not working. Let's take a look and see how we can resolve this issue for you." This initial response demonstrates good customer service by addressing the customer's concern and setting a positive tone for the interaction.