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What is the term for the recommended method for transferring a call during the call handling process?

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Final answer:

The recommended method for transferring a call is known as a warm transfer, where information about the caller's issue is communicated to the receiver before transferring.

Step-by-step explanation:

The term for the recommended method for transferring a call during the call handling process is known as warm transfer. In contrast to a cold transfer, where the call is transferred without providing information to the receiver, a warm transfer involves communicating relevant information about the caller's issue to the second party before transferring the call. This method ensures continuity in the call handling process, avoids repetition of information, and usually leads to a more satisfactory customer experience. It's important to carry out a warm transfer professionally, providing the recipient with all necessary details, and making sure they are ready to take the call before completing the transfer.

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