Final answer:
Good service providers do not engage in disparate treatment of customers. Market forces can provide an incentive for businesses to act in a less discriminatory fashion.
Step-by-step explanation:
Engaging in disparate treatment of customers is not considered good service. Disparate treatment refers to treating customers differently based on certain characteristics, such as race, gender, or ethnicity. In the situations mentioned, market forces can actually provide an incentive for businesses to act in a less discriminatory fashion.
- A local flower delivery business run by a bigoted white owner may notice that many of its local customers are black. Market forces may encourage the business to change its discriminatory practices in order to attract and retain more customers, which would ultimately benefit its bottom line.
- An assembly line that traditionally only hires men but is having a hard time finding qualified workers may be motivated to broaden their hiring practices to include women. By doing so, they would have a larger pool of qualified candidates and a better chance of filling their employment needs.
- A biased owner of a firm providing home health care services who wants to pay lower wages to Hispanic workers may face market pressure to pay fair wages. If Hispanic workers have other options with employers who offer better pay, they are likely to leave the discriminatory firm, leading to a loss of skilled workers.