Final answer:
The answer is False. Rather than walking away, one should aim to resolve the situation with an angry customer through professionalism and listening to their concerns. Poor handling of such situations can result in negative repercussions for both the individual and the business.
Step-by-step explanation:
The correct answer to the question is B) False. When dealing with an angry customer, walking away should not be the first course of action. It is important to remain professional and calm, and to try to resolve the situation to the best of one's ability. A business manager who ignores or dismisses customer concerns can harm the business's reputation and is at risk of facing cultural sanctions, such as being labeled as unprofessional or insensitive to customer needs. In extreme cases, a business manager who drives away customers through poor handling of complaints could lose their job, as maintaining good customer relations is critical for business success.