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A customer is looking for an item that is out of stock. How can the sales associate BEST assist that customer?

A) Personally deliver when in stock
B) Offer alternative that meets the customer's needs

1 Answer

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Final answer:

The best way for a sales associate to assist a customer looking for an out of stock item is by offering an alternative that meets the customer's needs.

Step-by-step explanation:

The sales associate can best assist the customer by offering an alternative that meets the customer's needs.

This can involve suggesting a similar product, exploring different options, or providing information about when the desired item may become available again.

By offering alternatives, the sales associate ensures that the customer feels supported and valued, and increases the chances of making a successful sale.

User Tiborg
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