Final answer:
Assertive communication indeed involves expressing opinions positively and confidently, which helps in establishing one's authority to assist customers. It integrates using specific terms, clear enunciation, and respectful language to communicate effectively in a professional setting.
Step-by-step explanation:
Assertive communication means expressing your opinions in a manner that is both positive and effective. It encompasses using specific terms or jargon, enunciating clearly, and using respectful language. These elements are crucial in helping customers to recognize that you are confident and possess the authority to assist them. The answer to the student's question is A) True.
Effective workplace communication is essential for fitting into a new job and for providing clarity. Utilizing language proficiency helps in completing tasks efficiently and interacting with clients and team members effectively.
Moreover, adhering to professional communication and etiquette, such as responding to emails promptly and maintaining confidentiality, will demonstrate your credibility as an emerging professional. It's essential to balance direct, clear communication with diplomatic politeness to avoid coming across as overbearing or insensitive.
To manage conflicts positively, one must engage in bridge-building conversations, take turns in speaking-listening, and represent uncertainty fairly without undermining the communication's credibility.
In summary, assertive communication is conducive to building positive relationships and facilitating efficient problem-solving in the workplace.