Final answer:
Telephone communication largely relies on tone of vocal quality (82%) and words (18%). This emphasizes the importance of how something is said over the actual words used during a phone call.
Step-by-step explanation:
Telephone communication breakdown refers to the proportions of communication elements used during phone calls, typically focusing on verbosity and paralanguage. While a traditional saying suggests that 93% of communication is non-verbal, this is often misunderstood, especially in relation to telephone communication, where body language is not visible. In telephone conversations, tone of vocal quality and the actual words used play the most significant roles. Therefore, the breakdown for telephone communication is most likely to be 82% tone of vocal quality and 18% words, which aligns with answer choice B) Tone of vocal quality; Words. This is because the tone conveys emotion and nuance, which affects the overall message and interpretation, while the actual words carry the concrete information being communicated.