Final answer:
The idea that you can change a customer and not adapt to them is false. Similarly, it is false that most colonists in the 18th century in North America didn't import goods from Britain, as they still depended on Britain for various products.
Step-by-step explanation:
The statement that you can change the customer; therefore, you do not have to adapt to them and their approach to a situation is false. In any customer service context, it's crucial to adapt to the customer's needs and approach to ensure a positive experience and maintain good relations.
Regarding the historical reference, it is false that most colonists in eighteenth century North America were largely self-sufficient to the extent that they did not need to import consumer goods from Britain. In reality, while some level of self-sufficiency existed, there was still a significant dependency on imported goods from Britain for a variety of products including certain fabrics, spices, and manufactured items.