Question

When a customer is upset, in order to address complex issues you have to balance your customer's _ needs and their business needs.

A) Emotional
B) Personal
C) Physical
D) Financial

Answer 1

To address complex issues when a customer is upset, you need to balance their emotional needs and financial needs. The correct answer is option A)

Step-by-step explanation:

When a customer is upset, in order to address complex issues, you have to balance their emotional needs and their financial needs. In this case, the correct answer is option A) Emotional. When a customer is upset, they may have strong feelings and emotions that need to be acknowledged and addressed. However, as a business, you also need to consider their financial needs and find a solution that satisfies both their emotional concerns and the business objectives.