Final answer:
The sales associate should inform the customer that the new line of high-definition binoculars is currently out of stock. They can offer alternatives such as suggesting a different model or placing an order for the desired binoculars. The sales associate should maintain a helpful and friendly attitude in order to provide a positive shopping experience.
Step-by-step explanation:
The sales associate should inform the customer that the new line of high-definition binoculars is currently out of stock. However, they can offer some alternative options to the customer. Firstly, they can suggest a different model of binoculars that is currently available in stock. Secondly, they can offer to place an order for the high-definition binoculars and have them delivered to the customer's doorstep once they become available.
By offering these alternatives, the sales associate ensures that the customer is still able to find a suitable product for their camping trip. Additionally, the sales associate should provide information about the expected timeframe for restocking the high-definition binoculars, so the customer can make an informed decision.
Overall, the sales associate should maintain a helpful and friendly attitude, addressing the customer's needs and offering suitable alternatives in order to provide a positive shopping experience.