Final answer:
Poor performance or errors in any department can potentially decrease external customer satisfaction. Sales, Marketing, and Human Resources are departments where poor performance can harm customer satisfaction.
Step-by-step explanation:
The poor performance or errors made by employees in each department that can decrease external customer satisfaction can vary depending on the specific department. However, in general, poor performance or errors in Sales can include failure to meet sales targets, inadequate product knowledge, and ineffective communication with customers. In Marketing, poor performance or errors can include inaccurate market research data, ineffective advertising campaigns, and failure to understand the target audience. In Human Resources, poor performance or errors can include mishandling of employee grievances, inconsistent application of company policies, and poor training and development programs.
While poor performance or errors can occur in any department, it is important for all departments to work together to ensure customer satisfaction. For example, if Sales fails to deliver accurate information about a product, it can lead to dissatisfied customers, which can impact the overall reputation and success of the company. Similarly, if Marketing fails to effectively promote a product or service, it can result in decreased customer interest and lower sales.Therefore, it can be concluded that poor performance or errors in any department can potentially decrease external customer satisfaction. It is crucial for organizations to identify and address these issues in order to provide a positive customer experience.