Question

A store's telephone service is busy. A customerhas been on hold and is impatient when the customer service representative answers. What do you do?

Answer 1

When a customer is impatient after being on hold, the representative should apologize, listen attentively, offer a prompt solution, and remain polite and professional.

Step-by-step explanation:

When a customer has been on hold and is impatient when a customer service representative answers, it is important to address their frustration and provide efficient assistance. To handle this situation, the representative should:

1. Apologize for the wait and acknowledge the customer's impatience.
2. Listen attentively to the customer's concerns.
3. Offer a prompt solution or assistance that addresses the customer's needs.
4. Remain polite, professional, and friendly throughout the interaction.
5. Follow up with the customer to ensure their satisfaction.

Using this approach will help defuse the customer's impatience and demonstrate a commitment to providing excellent customer service.