Final answer:
True, acknowledging a customer's presence and informing them of their wait time can help alleviate their time anxiety. This recognition helps manage expectations and provides a sense of engagement for the customer, contributing to better customer service.
Step-by-step explanation:
Acknowledging that a customer is waiting helps relieve that customer's time anxiety. The answer is A) True. When customers are recognized and informed about their wait time, they are more likely to feel attended to and valued, which in turn can reduce their anxiety about how long they will have to wait. Moreover, providing information about waiting times enables customers to adjust their expectations accordingly and reduces uncertainty.
Regarding the distribution of customer arrivals, if one customer arrives every two minutes on average, then it would take six minutes on average for three customers to arrive, which is described in the scenario. The property of the distribution mentioned that the additional time spent waiting for the next customer does not depend on how much time has already passed since the last customer arrived is known as the memoryless property.