Final answer:
The sales associate should check the purchase date on the receipt to confirm if the return falls within the 10-day refund period. If so, process the refund; if not, offer store credit as per the policy, always ensuring a positive customer experience.
Step-by-step explanation:
As a sales associate, responding to a customer trying to return a laptop within the specified time frame, approach this situation with professionalism and a customer-centric attitude. If the customer bought the laptop last week and is within the 10-day window for a refund as outlined by the store's return policy, you should process the return. Ensure that the customer has the receipt, which is required for the return process.
Begin by verifying the purchase date on the receipt to confirm that it falls within the 10-day return period. If it does, inform the customer that they are eligible for a refund and proceed with the refund process according to your store's standard operating procedures. If it has been more than 10 days, kindly explain that while a refund is no longer possible, the customer may receive store credit as per the policy. Again, ensure that all actions comply with company policy and provide a helpful and positive experience for the customer.