Final answer:
Apologize for the inconvenience of in-store inventory not matching online offerings, suggest ordering online, checking for price matching, or signing up for alerts, and assure the customer of efforts to improve inventory synchronization.
Step-by-step explanation:
I apologize for the inconvenience you've encountered. When customers see items online at a discount and visit the store expecting to find them but are unable to, it can be frustrating. Unfortunately, sometimes the inventory in-store may not reflect the online offerings due to various factors such as different stock levels or promotional activities exclusive to the online shop. As a next step, I would recommend checking to see if the item can be ordered online and shipped directly to you or if you can take advantage of an in-store ordering service. Also, inquire if the store can match the online price or if there are upcoming promotions when the item might be available again. Lastly, sign up for store alerts to be notified about restocks or future sales. Please rest assured that your feedback is valuable, and the store will aim to improve the synchronization between online and in-store inventory to better serve customer needs in the future.