Final answer:
When a customer wants an out-of-stock item, there are several ways to assist them. You should offer to order it, suggest alternatives, or provide an estimated restock date. However, you should not simply inform them it's unavailable and end the conversation. Option a.
Step-by-step explanation:
If a customer wants an out-of-stock item, there are several approaches you can take to assist them. A) Offer to order it for them, as this shows your willingness to help and potentially provides a solution. B) Suggest a different color or size that is available, which may still meet their needs. D) Provide an estimated restock date if one is available, giving them an idea of when they can expect the item to be back in stock.
However, do not choose option C) Inform them it's unavailable and end the conversation. This would not be a good customer service practice, as it could leave the customer feeling dissatisfied and may result in the loss of a potential sale or future business.