Question

The phone rings at the nurses' station. what should you say when ansering the phone?

a.) hello, this is unit 5, sarah, how can I help you?
b.) hello, this is unit 5, sarah, nursing assistant, how can I help you?
c.) hello, this is sarah Jones, nursing assistant, how can I help you?
d.) hello, this is unit 5, sarah jones, nursing assistant. how can I help you?

Answer 1

The best way to answer the phone at the nurses' station is by stating the location, your full name, your role, and offering assistance, such as 'Hello, this is Unit 5, Sarah Jones, nursing assistant, how can I help you?'

Step-by-step explanation:

When answering the phone at a nurse's station, it's essential to provide a professional, clear, and courteous introduction that also respects patient confidentiality and workplace protocols. The most appropriate way to answer the phone would be something like "Hello, this is Unit 5, Sarah Jones, nursing assistant, how can I help you?" This greeting includes the necessary elements: the location (Unit 5), the person's name (Sarah Jones), their role (nursing assistant), and a polite offer of assistance ("how can I help you?").