Final answer:
The interview question presented is a situational interview question seeking to assess how a barista candidate would handle a dissatisfied customer. Good interview questions for a barista should relate to skills like attention to detail and knowledge of coffee brewing. Behavioral questions and the STAR method can also reveal a candidate's past experiences and problem-solving abilities.
Step-by-step explanation:
The question posed during a job interview for a barista position is a situational interview question. This type of question is designed to assess how a candidate would handle a specific situation in the workplace. In this case, the scenario involves a customer who is not satisfied with the coffee they received, despite it being made according to their order.
To construct a good interview question, one should focus on a skill that is essential for the position. A possible question for a barista could be: 'Could you walk me through the steps you take to ensure consistency in the flavor of the coffee you serve?' Applicants could be rated based on their attention to detail, knowledge of coffee brewing methods, and their ability to communicate their process.
Behavioral interview questions also play an important role as they enable the interviewer to understand how an applicant has handled situations in the past. The STAR method (Situation, Task, Action, Result) is an excellent strategy for answering these questions, allowing the candidate to demonstrate their problem-solving and decision-making skills through concrete examples.
Measurements are an essential part of a barista's role when it comes to preparing coffee drinks, as they have to follow recipes precisely to ensure quality. A nurse taking vital signs and measurements in a medical setting parallels this precision and adherence to procedures required in a barista's role.