Final answer:
The belief that support specialists ignore competitor-used technology products is false; observing competitor's technology choices is a key part of strategic planning. Technological advancements influence firm size variably, either supporting small firm growth or large 'winner-take-all' market dominance.
Step-by-step explanation:
The statement that in a search for useful technology products, support specialists generally do not consider products used by an organization's competitors because competitive differences between organizations are large is false. It is common for businesses to pay attention to the tools and technologies adopted by their competitors as part of competitive analysis and strategic decision-making. This can help them understand the market, improve their own processes, and potentially gain a competitive edge.
In the context of information and communications technology, there is a debate on whether technological advancements lead to a larger or smaller size for firms. While new technologies may enable smaller firms to expand their reach and customer base, they can also facilitate the rise of large 'winner-take-all' organizations that dominate the market, like Microsoft or Amazon. Enhanced technologies can improve management efficiency and encourage the growth of larger firms with diverse and global operations, reflecting ongoing dynamics between the forces promoting both small and large business structures.