Final answer:
The correct answer is D. evidence management, which is not one of the links in the service-profit chain. The service-profit chain connects employee satisfaction and customer loyalty to the financial performance of a company.
Step-by-step explanation:
The element D. evidence management is NOT one of the links in the service-profit chain. The service-profit chain is a theory and business model that illustrates how specific service company inputs lead to desired outcomes. The correct links in this chain are internal service quality, which affects the satisfaction and productivity of service employees, which in turn impacts the satisfaction and loyalty of customers, ultimately leading to healthy service profits and growth.
Thinking of your manager as your most important internal customer can result in exceptional customer service, leading to positive feedback from your supervisor, opening up opportunities, and increasing job satisfaction which can contribute to a healthy service-profit chain. This practice is a strategic approach to internal workplace dynamics.