Final answer:
Computer literacy of employees is a significant factor in determining product and support standards in an organization.
Step-by-step explanation:
One factor that often determines product and support standards is an organization's computer culture. This factor is computer literacy of employees. Computer literacy refers to the knowledge and skills required to effectively use computers and related technology. In an organization with a strong computer culture, employees are knowledgeable about computer systems, software, and other technology tools, which allows them to adapt to new technologies, troubleshoot technical issues, and utilize technology to improve productivity and innovation. For example, in a technology company, computer literacy among employees is crucial as it ensures that the team can effectively utilize the company's software and tools, provide technical support to customers, and stay up to date with the latest industry trends. On the other hand, in a company with low computer literacy among employees, there may be challenges in adopting new technology, providing efficient support, and keeping up with competitors in the market. Therefore, the level of computer literacy among employees is an important factor that impacts product and support standards in an organization.