Question

_______ means that services cannot be separated from their providers, whether the providers are people or machines.

Select one:

A. Service variability
B. Service intangibility
C. Service perishability
D. Service heterogeneity
E. Service inseparability

Answer 1

Service inseparability means that services cannot be separated from their providers, whether the providers are people or machines. The production and consumption of services happen simultaneously and are often performed in the presence of the customer.

Step-by-step explanation:

Service inseparability means that services cannot be separated from their providers, whether the providers are people or machines. This concept refers to the idea that the production and consumption of services happen simultaneously and are often performed in the presence of the customer.

For example, when a customer goes to a hair salon to get a haircut, the service of cutting hair cannot be separated from the hairstylist who performs the service. The customer needs to be present for the service to be delivered, and it cannot be stored for future use.