Question

When a customer calls the 800 toll-free number at L.L. Bean in Freeport, Maine, to order a new chamois shirt, the person who answers the customer's questions is a:

Option 1:
Retail Sales Associate

Option 2:
Telemarketer

Option 3:
Customer Service Representative

Option 4:
Personal Shoppe

Answer 1

At L.L. Bean, the individual who responds to customer calls for orders and questions is a Customer Service Representative, crucial for maintaining customer satisfaction in a mail-order business setup.

Step-by-step explanation:

When a customer calls the 800 toll-free number at L.L. Bean in Freeport, Maine, to order a new chamois shirt, the person who answers the customer's questions is best described as a: Customer Service Representative. These representatives are trained to handle a variety of customer inquiries, provide information about products, assist with orders, and address any concerns or issues related to purchases. Thus, they play a critical role in a company that primarily conducts its sales through mail, telephone, and online. Given L.L. Bean's longstanding reputation for quality and their robust money-back guarantee policy, customer service representatives are essential in maintaining customer satisfaction and trust in the face of imperfect information arising from customers not being able to see and touch products before purchasing.