Final answer:
The charge nurse should address the nurse's extended breaks by professionally discussing unit policies to ensure team efficiency and fair distribution of workload, reflecting the approach used to improve customer service at a fast food restaurant.
Step-by-step explanation:
The charge nurse should address the conflict by having a professional and constructive conversation with the nurse taking extended breaks. The most appropriate statement to make is: a. I would like to talk to you about the unit policies regarding break time. This approach opens the dialogue in a non-confrontational manner, setting the stage for a discussion about the policy and expectations. It's important that all staff adhere to the policies to maintain fair, fast, and friendly service, just like in the scenario at Gavi's Fast Food Restaurant, where the manager listened and took prompt action to enhance customer service and team efficiency.
A similar approach can be applied in the healthcare setting to ensure that patient care is not compromised, the team's workload is evenly distributed, and all staff members feel supported and respected. It emphasizes the understanding of team dynamics and the importance of following the rules that have been put in place for the benefit of the entire unit, such as respecting the length of breaks as per the unit policy, the importance of treating everyone with respect, and completing assigned tasks within the specified time.