Final answer:
Effectiveness control goals strive to ensure that operational processes lead to their intended outcomes by achieving output standards and quality, which is why 'b' is the correct answer.
Step-by-step explanation:
The purpose of effectiveness control goals is to ensure the successful accomplishment of the goals set forth for the operations process under consideration. Control goals related to effectiveness focus on achieving the output standards and quality that a process or system aims to attain. In a bureaucracy, one of the intended positive aspects is increased efficiency, which is often achieved through the specialization of duties and clear rules and procedures. This increased efficiency relates to the effective use of resources and the ability to produce the desired outcomes with minimal waste or expense. Therefore, effectiveness control goals work towards making sure operational processes are not just conducted efficiently but also lead to the intended outcomes.