Final answer:
Online prompting in the OE/S process is indeed a control plan designed to ensure customer service representatives check their data entries for accuracy, and it is true that it serves this function.
Step-by-step explanation:
The statement that online prompting in the OE/S (Order Entry/Service) process is a control plan that advises the customer service representative to check their data entries for accuracy before moving on is true. The OE/S system is designed to improve accuracy and efficiency when processing orders or providing services.
Online prompting acts as a form of real-time verification, guiding the customer service representative through the necessary steps and prompting them to review and confirm the accuracy of the information they have entered before proceeding to the next step. This type of control plan helps reduce errors and ensure that data integrity is maintained throughout the process.